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Online Services


Welcome to the City of North Richland Hills 24-Hour Online Utility Customer Services page. We hope you find these services convenient and easy to use. Please use the menu on the left side of this page to select the service you would like to use.

In addition to online services, the City of North Richland Hills offers automatic bank drafting.  Bank drafting provides the ability to have your utility payments transferred directly from your checking or savings account each month.  The service is free, safe, and environmentally friendly.  You will receive your water bill in time to review and ask any questions prior to the bank draft occurring.  To sign up for automatic bank drafting, complete a bank draft authorization form and mail it with a voided check to:


City of North Richland Hills

P.O. Box 820609

North Richland Hills, TX 76182-0609


Bank Draft Authorization Form (9KB)


The City of Choice lets you choose. If you prefer to do business with us in person, or by telephone, please click here to view a list of phone numbers and addresses for City Departments.

Questions regarding water bill payments may be directed to the Utility Customer Service Office at 817-427-6200.